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Snap Recalling and Refunding All Pixy Drones Due to Fire Risk

Last Update: February 1, 2024

For a few months in 2022, Snapchat parent company Snap sold a Pixy selfie camera drone. Sales of the device were lackluster and Snap stopped all plans for further work on the device after a four month period. Still, Snap sold 71,000 of the devices, but now it’s recalling all of them.

pixy drone snapchat
As noted by The Verge, the batteries in the Pixy are a fire hazard and Snap has issued a recall in partnership with the US Consumer Product Safety Commission. The Pixy’s battery can overheat, and there have been four reports of battery issues. One incident resulted in a minor battery fire, and a second resulted in a minor injury.

The Pixy was sold on Snapchat’s Pixy website and on Amazon between May 2022 and December 2023, with prices ranging from $185 to $250. Snap also sold extra batteries for $16 to $20.

According to the recall notice, customers who purchased a Pixy Flying Camera should remove the battery and stop charging it. Snap is providing refunds for all customers who bought a Pixy.

To get a refund, customers will need to visit the Pixy support site and follow the instructions. Pixy cameras must be returned to Snap, and batteries must be safely disposed of.

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