Discovering that your purchased games and apps have mysteriously vanished from the Microsoft Store can be frustrating.

In this guide, we cover the effective solutions to address this issue swiftly—from verifying your account to updating your system.

But before we explore the solutions, let’s check out why the Microsoft Store isn’t showing your purchased apps.


Why Did Apps and Games Vanish From Your Microsoft Store Account?

Here are some of the potential reasons behind the issue at hand:

  • Incorrect Account or Expired Licenses: Signing in to your device with a different account could result in purchased apps not appearing in the Microsoft Store. Sometimes, you’ll run into this issue if the licenses for some of your Store apps have expired.
  • Account Synchronization Issues: In some cases, your Microsoft account may encounter synchronization problems—resulting in a lack of visibility for purchased apps and games. This can occur when there is a delay or failure in syncing your account information across multiple devices.
  • Incomplete or Failed App Installations: Connectivity problems or system errors might sometimes end up leading to incomplete or failed installations. And when the installation process fails, the app or game in question may not appear in your Store account.
  • Changes in App Compatibility: Occasionally, apps and games may be removed from the Microsoft Store. This could be done for various reasons, such as licensing agreements or compatibility issues with newer versions of Windows. So, if an app or game is no longer available in your Microsoft Store account, it’s possible that it might be incompatible with your current system.
  • App Availability Issues: Some apps are unavailable in certain countries. For example, let’s say you bought an app in one country and then moved to another. If the app suddenly disappears from your Microsoft Store account, then it’s likely that the app is prohibited in that certain region.

Now, let’s explore the solutions.

1. Check Your Purchased Apps the Right Way

Before you explore the detailed solutions, it’s important to ensure that you’re checking your Microsoft Store apps properly. It’s possible that the Store app has updated and the UI (User Interface) has changed. In this case, it might appear as if your apps are missing, whereas they’re just hiding somewhere.

Now, here’s how to check your purchased apps on the latest version of the Microsoft Store:

  1. Open the Microsoft Store on your Windows device.
  2. Click the Library section in the bottom-left corner to display the apps and games tied to your account.

Viewing the Library section on Microsoft Store

2. Verify Your Account and Licenses

Ensure that you are signed in to the Microsoft Store using the correct account associated with your purchased apps. Also, check your app licenses and ensure they’re still valid.

Here’s how to sign in to the correct Microsoft account:

  1. Type Settings in the Start Menu search bar and select the Best match result.
  2. Select Accounts from the menu items.
  3. Click the Email & accounts option on the left-hand side.
  4. Select Add a Microsoft account on the right-hand side pane.
  5. Fill in your email address and follow the on-screen instructions to finalize the process.

Signing in With a Microsoft Account

Does an app appear and suddenly disappear from the Microsoft Store? If so, then that might be a licensing issue.

Now, let’s explore how you can check if an app license is still valid:

  1. Open the Microsoft Store app.
  2. Click the Library section in the bottom-left corner to display the list of apps and games.
  3. Check if the licensed apps are listed with a valid license status. If you see any apps with an expired license, it may explain why those apps often vanish from your account.

If you find that the license for a particular app or game has expired, then renewing or reactivating it should help.

But don’t forget that software licenses may be invalid in some regions. So, it’s usually best to do some research first to find out if the app is available in your region.

3. Configure the Account Synchronization Settings

Person using a Windows PC

You could also tackle the problem by ensuring that your Microsoft account is properly synchronized with your Windows device.

Here are the steps you need to follow:

  1. Type Settings in the Start menu search bar and select the Best match result. Alternatively, check out the various ways to open the Windows Settings.
  2. Click on the Accounts section.
  3. Select Sync your settings on the left-hand side pane.
  4. Ensure that all the synchronization buttons are switched on.

The Sync Settings screen

4. Run the Windows Store Apps Troubleshooter

The Windows Store Apps troubleshooter is a built-in tool designed to identify and resolve various Microsoft Store app issues. Using this tool can help you detect and fix problems that may be causing apps and games to disappear from your account.

So, run the Windows Store Apps troubleshooter on your Windows 10 or Windows 11 device and see if that helps.

5. Reinstall or Repair Your Apps and Games

Reinstalling or repairing the faulty app or game could also help. Here are the steps you need to follow:

  1. Press Win + I to access the system settings.
  2. Click the Apps option.
  3. Select the Apps & features option on the left-hand side pane.
  4. Locate the target app or game and click on it.

Clicking on a downloaded app in the Apps and Features window

To repair the app, click Advanced options and then click the Repair button on the next screen.

And if you want to reinstall the app, locate it through the previous steps and then click the Uninstall button next to it. To reinstall the app, search for it on the Microsoft Store or download it from a reputed site.

6. Reset the Microsoft Store Cache

Resetting the Microsoft Store cache can help resolve various Store app issues, including the one you’re currently facing.

Wondering how this works?

Cached data related to the Microsoft Store may often become corrupted or outdated—leading to various display issues. And by resetting the corrupted cache, you can potentially fix most issues that the Store app might face.

Now, let’s check out how you can reset the Microsoft Store cache:

  1. Press Win + R to open the Run command dialog box.
  2. Type wreset and press Enter.

Resetting Microsoft Store cache

Wait for the process to complete, and then restart your device.

7. Uninstall and Reinstall the Microsoft Store App

A person typing commands on a laptop

In some cases, uninstalling and reinstalling the Microsoft Store app itself can help restore missing apps and games.

Here are the steps to uninstall and reinstall this tool using PowerShell:

  1. Press Win + X to open the Quick Access Menu.
  2. Select Windows PowerShell (Admin) from the options.
  3. Type the following command and press Enter to uninstall the Microsoft Store:

Get-AppxPackage -allusers Microsoft.WindowsStore | Remove-AppxPackage

Wait for the process to complete, and then restart your PC. From there, reinstall the tool through these steps:

  1. Open PowerShell as per the previous steps.
  2. Copy-paste the following command into the PowerShell window and press Enter:

Get-AppxPackage -allusers *Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Wait for the installation process to complete, and then restart your device.

A Keyboard Is Showing an Update Button on It

Updating Windows ensures that your PC performs well and doesn’t often run into issues. It can also resolve any compatibility issues you may encounter with some of your apps. So, go ahead and update your PC and see if this resolves the issue.

If all else fails, seek further assistance by contacting Microsoft Support.

You’ve Successfully Restored Your Lost Microsoft Store Apps

It’s quite irritating when the Microsoft Store suddenly decides to hide your purchased apps. But fortunately, you can tackle this issue by applying any of the methods we’ve covered.

And once your Store app is up and running, make sure you get your hands on some of the famous must-have Microsoft Store apps.

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